Booking faqs

Yes. When you get to the repair select step in the booking process, simply tick all the repairs you require. If you want to book repairs for additional devices, click "Add another device" on the basket page.

Unfortunately not. You’ll be allocated the earliest appointment available. The time will be confirmed to you via SMS and email by 8:00am on the morning of your repair.

If you need to change your repair address or appointment date, add an IMEI/serial number for a device or cancel your booking, you can do that here. When prompted, enter your email address and order number, which can be found in your confirmation email.

Yes, you can change the date of your repair on the manage booking page.

Please note we require a minimum of 24 hours notice for any changes. Giving less than 24 hours notice will incur the £59.00 cancellation fee.

If you book the wrong model and/or colour then your Samsung Repair technician won't have the correct spares to carry out your repair. This will incur a £59.00 cancellation fee and another appointment will have to be booked. Please contact us as soon as possible to let us know.

Contact the Samsung Repair team before you book if you think your device is heavily damaged. Failure to do so may result in your repair not being carried out and a £59.00 charge being applied.

Yes, you can cancel your repair on the manage booking page.

Please note we require a minimum of 24 hours notice for any changes. Giving less than 24 hours notice will incur the £59.00 cancellation fee.

Wir sind immer bemüht, die bekanntesten Modelle zu reparieren, es gibt aber leider Modelle, die wir nicht reparieren können.

Um zu prüfen, ob wir Ihr Gerät reparieren können, gib dafür bitte deine Postleitzahl auf der Homepage ein und folge den Schritten, um aus der Liste der verfügbaren Modelle auszuwählen

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